Refund Policy
Last updated: March 20, 2023
We at MindfulCreations are dedicated to customer satisfaction. If you are not completely satisfied with your purchase, we're here to help. This policy explains how we handle returns and refunds for orders placed on our website, mindfulcreations.sbs.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, you can get in touch via our phone number: +44 20 7946 0958.
Non-Delivery
If you have not received your order, first check your account to confirm that the order has been processed and the payment received. If the tracking information indicates that the order has been delivered but you have not received it, please contact our customer service for assistance.
Defective or Damaged Products
If you have received a defective or damaged product, please take a photo of the item and email us within 48 hours so we can address the issue promptly. Depending on the situation, we may offer a replacement or a refund for the affected items.
Wrong Order
If you’ve received an incorrect order, please contact our customer service team immediately to rectify the issue. We will arrange for the correct order to be delivered to you and for the incorrect order to be returned, at no extra shipping cost to you.
Contact Information
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
- Website: MindfulCreations
We value your business and want to make sure that you have a pleasant experience with MindfulCreations. If there is anything we can assist you with, please don’t hesitate to reach out.